Return and Refund Policy
At Lab1082, we are committed to ensuring our customers are completely satisfied with their purchases. If you experience any issues with your order, such as damage to the product, we are here to help. Below is our return and refund policy to guide you through the process.
Damaged Products
If your product arrives damaged (e.g., cracked, broken, or otherwise unusable), we will gladly offer a replacement or refund. To process your claim, please contact us at info@lab1082.com with the following:
- A description of the issue
- Photographic or video evidence of the damage
- Your order number and any relevant details
Please note that if the packaging or box is damaged, we kindly ask that you take a photo before opening it. This helps us assess the situation fairly and determine the best course of action. Rest assured, we will do our best to provide a solution that meets your needs.
Customer shall bear the cost of mailing the damaged product back to us.
Packaging Considerations
While we take great care to package our items securely, some minimal dents or scuffing may occur during shipping. Please be aware that this is normal and does not qualify as damage. Additionally, it is common for there to be some dusting around the outside of product pans, which is also not considered damage.
Non-Returnable Items
Please be advised that we cannot accept returns or issue refunds for any products that have been opened or used. This policy is in place to ensure the safety and hygiene of our customers.
How to Initiate a Return or Refund
To initiate a return or refund, please reach out to us at info@lab1082.com with the necessary information. Our team will review your claim and provide instructions on the next steps.
Thank you for choosing Lab1082. We value your business and are committed to ensuring a positive shopping experience.